How to open a support ticket and what details should I provide?

1. Connect to your customer portal

To connect to your customer portal, please access this link https://commande.ikoula.com/clientarea.

2. How to create a ticket

In the dashboard of your customer portal, you will see the "Support Tickets" category, please click on this category. (see photo below)



In the next window you will be able to see the history of all of your tickets from the past. By clicking on "Create New" you will create a new ticket. If you have already a ticket opened and it concerns the same problem, you can reply to that ticket just by changing its status from "Closed".

3. What technical details should I put in my ticket?

The technical details that will help our support team to help you in a more efficient way, are:

- Screenshot / copy-paste of the warning/ error message
- When was the last time this worked (if ever)?
- Does this happen every time you do X?
- Did you made any kind of modification/ update recently?
- When did you first notice this?
- What was supposed to happen, but didn’t?